Masterclasses
Intensive skills workshops for professionals who want immediately applicable results.
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Leadership & Communication Skills for Managing Effective Teams
A concise leadership course for leaders, supervisors and managers, taught through interactive games and experiential exercises that lead to a more situational approach to leadership.
On siteOverview
Strong leadership qualities are imperative to running any team at the highest possible level. In this course, leaders, supervisors, and managers will learn tools and techniques for cultivating and maintaining an effective and efficient team, keeping them motivated and efficient through the entire business process.
This is a concise Leadership course through interactive games and exercises (experiential learning) leading to a more ‘situational’ approach to leadership.
Methodology
This program will include interactive games (gamification), team work, role plays and case studies so that participants can develop their self-awareness, identify their communication/leadership style and use coaching and useful tools and models to build high performance teams.
Content analysis
Emotional Intelligence & Communication
- Key points of Emotional Intelligence and how it relates to Communication
- Effective communication and Communicator styles
- Active listening and Positive language
- Empathy vs Sympathy
- NLP & Body Language
- Giving and receiving feedback and feedforward
- Coaching Skills and Competencies
- How Coaching and Mentoring are related to Leadership
Leading organization and cultural change
- Culture as the Identity of the Organization
- Reasons for Strategic and Cultural Change
- Strategies for Cultural Change
- Generating energy for change
- Envisioning
- Creating Commitment
- Focusing on Clients
- Organizational Culture and Leadership
Situational Leadership & Leadership styles
- Identify the ways in which leaders influence others within an organization
- Identify the types of leaders and attributes of effective leaders
- Identify your behavior style using the Self-perception and Versatility Profile
- Use the Self-perception Profile to identify behaviors you commonly use when around others
- Identify assertive and responsive behaviors
- Identify versatility characteristics of leaders
- The Situational Leadership Model
- Apply leadership styles in real-world situations
Practical details
- Course duration: 2 Days
- Field of study: Leadership/Communication
- Prerequisites: None
- Advance preparation: None
Given with the programme: training material (pdf form) and handouts (tools, infographics, reflection logs).
What you will gain
- Identify your primary leadership style and techniques for maximizing that style.
- Develop more flexibility to use other leadership styles.
- Search for ways to overcome communication barriers.
- Build team purpose, culture and expected behavioral norms
- Build an energized team that respects strengths, differences and work-style preferences
- Develop a culture of team communication, feedback and early conflict resolution
- Determine ways you can meet the needs of employees and co-workers through motivation
Who it is for
- leaders, supervisors, and managers
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Applied Coaching & Mentoring Tools for High Level Executives
A blended action learning workshop on the coaching and mentoring tools that relate to people's empowerment in an executive environment, with detailed explanations, examples, videos and hands-on participation.
Blended 16 hoursOverview
This blended action learning workshop will focus on all significant Coaching and Mentoring tools that relate to people’s empowerment in an executive environment, with detailed explanations, examples, videos and interactive hands-on participation. Furthermore, there will be a reference on how Coaching and Mentoring are related to Leadership.
Workshop content
Day 1
- Communication and Relationships
- Coaching Skills and Competencies
- Introduction in Coaching and Mentoring Models and Frameworks
- How Coaching and Mentoring are related to Leadership
Day 2
- Coaching and Mentoring Models in Practice
There will be a full day of Coach-Coachee and Mentor-Mentee sessions using Coaching and Mentoring tools and techniques.
Practical details
- Course duration: 2 Days
- CPD hours available: 16
- Field of study: Coaching
- Prerequisites: None
- Advance preparation: None
Given with the programme: training material (pdf form) and handouts (tools, infographics, reflection logs).
What you will gain
- Understand how coaching and mentoring can be used to develop your team.
- Develop the coaching skills that help improve individual performance.
- Demonstrate the behaviors and practices of an effective coach.
- Recognize employees’ strengths and give them the feedback they need to succeed.
- Identify employee problems and ways you can help to correct them.
Who it is for
- High Level Executives
Duration: 16 hours
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Presentation Skills and Public Speaking
A two-day workshop on the skills and personal confidence that make a better speaker and presenter, closing with a 20-minute presentation delivered to the group for feedback.
On site 16 hoursOverview
A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two-day workshop, you will master the skills that will make you a better speaker and presenter.
Methodology
This program will include interactive games, team work, role plays and case studies so that participants can develop their communication and presentation skills. On the second day, participants will prepare and deliver a 20-minute presentation/talk receiving feedback from the audience.
Content analysis
- Starting your presentation
- Ice Breakers
- Role of Presenter
- Characteristics of presentation participants
- Presentation and training techniques
- Story Telling
- Preparation of your speech/presentation
- Closing
Practical details
- Course duration: 2 Days
- CPE hours available: 16
- Knowledge level: Intermediate
- Field of study: Communication/Presentation
- Prerequisites: None
- Advance preparation: None
Given with the programme: training material (pdf form), handouts (tools, infographics, reflection logs) and a video file with each participant’s presentation.
What you will gain
- Identify ways to gain rapport with your audience
- Learn techniques to reduce nervousness and fear
- Recognize how visual aids can create impact and attention
- Develop techniques to create a professional presence
- Learn some different ways to prepare and organize information
- Prepare, practice, and present a short presentation
Duration: 16 hours
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Effective Communication and Feedback Skills
A one-day course giving professionals the communication skills to converse effectively with their stakeholders, handle difficult people and situations, and give and receive feedback.
On site 8 hoursOverview
Effective communication is required to be successful in the business world. This course will provide professionals with important communication skills to effectively converse with their stakeholders to build professional business relationships and accomplish the company’s objectives. Skilled communication can be the difference in business success or failure. Interactive exercises will be used to reinforce session learning objectives with real-life examples. This is the perfect course for professionals who want to improve their communication skills.
Methodology
This program will include interactive games, team work, role plays and case studies so that participants can develop their self-awareness, identify their communication style and improve their feedback skills.
What the seminar covers
- Different forms of communication.
- Types of people who are difficult to communicate with and approaches/tips to improve communication.
- Thinking on your feet.
- Relationships, first impressions, and professionalism.
Content analysis
Communication
- Effective communication.
- Communication barriers.
- Communicator styles
- Active listening.
- Positive language.
- NLP & Body Language.
- Self-awareness.
- Use of empathy.
- Giving and receiving feedback and feedforward.
Difficult people or situations
- Why difficult.
- Different personality of behavioral traits.
- Techniques for handling difficult situations.
Introduction to Coaching
- What is Coaching.
- Difference between Coaching/Mentoring/Consulting/Therapy.
Practical details
- Course duration: 1 Day (09:00-17:00)
- CPD hours available: 8
- Knowledge level: Intermediate
- Field of study: Communication
- Prerequisites: None
- Advance preparation: None
Given with the programme: training material (pdf form) and handouts (tools, infographics, reflection logs).
What you will gain
- Communicate effectively with your stakeholders.
- Deal with difficult people and situations.
- Enhance your presentation skills and effectiveness of the meetings you participate in.
- Communicate with management and effectively sell your ideas/findings.
Who it is for
- This is the perfect course for professionals who want to improve their communication skills.
Duration: 8 hours
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Effective Meetings and Writing Skills
A workshop on small working meetings — planning them, leading them and keeping them productive — combined with practical business writing and email etiquette.
On site 8 hoursOverview
Effective communication is required to be successful in the business world. Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This twelve hours workshop will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate. Furthermore, we will concentrate on the details that writers must contend with, especially when they are writing an email, and give them some practical advice on making the job less difficult. They will also have opportunity to discuss their writing problems and share solutions with others in the workshop.
Methodology
This program will include interactive games, team work, role plays and case studies so that participants can develop skills for planning and participating in effective meetings plus develop their writing skills and email etiquette.
Content analysis
Communication
- Effective communication
- Communication barriers
- Communicator styles
- Active listening
- Positive language
- NLP & Body Language
- Giving and receiving feedback
Effective Meetings
- The basics for effective meetings
- The best and the worst of meetings
- Holding productive meetings
- Preparing for meetings
- Agendas
- Setting the place
- Leading a meeting
- Process and content
- How to control a meeting
- Follow ups
- A plan for success
Writing Skills
- The C’s of writing
- Writing mechanics
- Dealing with specific requests
- Preparing business documents
- Inclusive language
- Email etiquette
- Information overload
Practical details
- Course duration: 1 Day (8 hours)
- CPD hours available: 8
- Knowledge level: Intermediate
- Field of study: Communication
- Prerequisites: None
- Advance preparation: None
Given with the programme: training material (pdf form) and handouts (tools, infographics, reflection logs).
What you will gain
- Understand the value of meetings as a management tool.
- Recognize the critical planning step that makes meeting time more effective.
- Identify process tools that can help create an open and safe forum for discussion.
- Develop and practice techniques for handling counterproductive behavior.
- Make your writing clear, complete, concise, and correct.
- Improve sentence construction and paragraph development.
- Deal with specific business requests.
- Create effective emails.
Duration: 8 hours